At Big Al’s Hauling LLC, we value your trust and strive to provide safe, reliable, and professional junk removal services. Please review our policies below, as they apply to all scheduled services.

Appliances

• All appliances (refrigerators, freezers, washers, etc.) must be emptied prior to removal.
   
• Water, gas, and electrical lines must be disconnected before our team arrives. For safety reasons, we cannot perform disconnections.
   

Specialty Items

• Oversized or unique items may require extra labor or incur specialty disposal fees.
   
• Some items may not be removable due to legal, environmental, or safety restrictions.
   

Cleanliness & Safety

• Our team reserves the right to refuse removal in unsanitary or unsafe conditions.
   
• We cannot accept hazardous materials such as flammable liquids, firearms, explosives, gasoline/propane containers, or medical waste.
   

Parking & Access

• Adequate parking must be available for our truck. Walkways and access points should be clear of snow, ice, or other obstructions.
   
• If there are concerns about truck weight causing damage to driveways or surfaces, please notify us in advance. We cannot accept liability for such damages unless agreed otherwise in writing.
   

Arrival Window

• Services are scheduled in two-hour time blocks (morning or afternoon). We will notify you if significant delays occur.
   

Children & Pets

• Please keep children and pets clear of work areas for safety.
   

Weather

• Services proceed in most weather conditions unless unsafe.
   

Client Presence

• A responsible adult must be present during service.
   
• Please verify that all requested items have been removed before our team departs.
   

Estimates

• Estimates are based on information provided at booking and may vary.
   
• Final charges reflect the amount of truck space used, item weight, and any applicable disposal or specialty fees.
   

Payment

• Payment is due upon completion of service.
   
• Accepted payment methods vary by location and will be communicated at scheduling.
   

Penalties

• Returned checks are subject to a $100 fee.
   
• Cancellations must be made in advance; late cancellations may result in a fee depending on location.
   

Tips

• Tips are appreciated but never required.
   

Service Limitations

• We may decline any service request that poses safety or liability risks.
   

Property Damage

• We are not responsible for damage to items designated for removal.
   
• Any damage to property or premises must be reported before our crew leaves the site. A Damage Report will be completed at that time.
   
• If discovered after service, damage must be reported immediately. Claims are only reviewed once service payment has been received in full.
   

• By scheduling a service with Big Al’s Hauling LLC, you acknowledge and accept these terms.
   
• Policies are subject to change. The most up-to-date version will always be available on our website or upon request.
   

Big Al's Hauling LLC.